Refund policy
REFUND POLICY
At FENDOK, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-DAY RETURN POLICY
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
• Be unused and in the same condition as received.
• Be returned in its original packaging.
• Include proof of purchase.
RETURN REQUESTS
To initiate a return, please contact us at:
Please include:
• Your order number.
• A brief explanation of the issue.
• Photos if the product arrived damaged or defective.
Returns sent without prior approval may not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and we will work with you to resolve the issue as quickly as possible.
EXCHANGES
If you wish to exchange your item, please contact our support team first. We will provide instructions based on your specific situation.
EUROPEAN UNION CUSTOMERS
Customers located within the European Union have the right to cancel or return their order within 14 days of delivery without providing a reason, provided the item remains unused and in its original condition.
REFUNDS
Once your return is received and inspected, we will notify you regarding approval of your refund.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to complete the refund process.
CONTACT
For any questions regarding returns or refunds, please contact:
We aim to respond within 24 business hours.